Mississauga College of Technology

Tel: 905.232.8628 Fax: 905.232.1672

Address: 240-33 City Centre Dr. Mississauga, ON. L5B 2N5

E-mail: info@mississaugacollege.com

Information Technology Infrastructure Library (ITIL)


This course covers the introduction to the service lifecycle of managing IT services meeting the ITIL v3 five cores best practices disciplines.


  • - Gain an understanding of the ITIL service lifecycle and its key components
  • - Understand how IT Services create value for the business and the importance of IT Service Management in making this happen.
  • - Understand how IT and the Business can collaborate to improve overall productivity and efficiency
  • - See how each stage of the service lifecycle contributes to the overall service and how each process and role plays a part.
  • Topics

    • - Service Strategy
    • - Service Design
    • - Service Transition
    • - Service Operations
    • - Continual Service Improvement


    Gain the knowledge necessary to prepare for the ITIL V3 Foundation Certificate examination. The course delivers an introduction to ITIL Lifecycle approach in managing IT Service Management and enables learners to understand how an integrated ITSM framework can be employed to achieve business integration, cost reductions and increased operational productivity.


    No pre-requisite


    Beginners and who has interest understanding Information Technology Hierarchy model

    Duration:39 hours


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    Call Today: 905-232-8628
    EmailEmail: info@mississaugacollege.com
    AddressAddress: 240-33 City Centre Dr. Mississauga, ON. L5B 2N5
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