Mississauga College of Technology
|Tel: 905.232.8628||Fax: 905.232.1672|
Address: 240-33 City Centre Dr. Mississauga, ON. L5B 2N5
Information Technology Infrastructure Library (ITIL)
ScopeThis course covers the introduction to the service lifecycle of managing IT services meeting the ITIL v3 five cores best practices disciplines.
- - Service Strategy
- - Service Design
- - Service Transition
- - Service Operations
- - Continual Service Improvement
AchievementsGain the knowledge necessary to prepare for the ITIL V3 Foundation Certificate examination. The course delivers an introduction to ITIL Lifecycle approach in managing IT Service Management and enables learners to understand how an integrated ITSM framework can be employed to achieve business integration, cost reductions and increased operational productivity.
AudienceBeginners and who has interest understanding Information Technology Hierarchy model
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